Technical Writer

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Job Description

You will provide writing services to produce high quality support content for various vendor and client stakeholders within a AAA Game Studio, and some project management support to create, track, and manage content tasks.

Responsibilities

Writing

  • Writing and updating support/how-to content for gaming audiences to ensure that it is clear, concise, and easy-to-follow
  • Copy review
  • Content consolidation and reformatting
  • Quality control of writing and content display to ensure quality and accuracy
  • Communicating and working with multiple vendor and client stakeholders
  • Balancing multiple assignments with tight deadlines, working independently and as part of a team
  • Project Management

  • Act as a content point of contact for the production team
  • Project tracking and reporting as part of a larger PM effort
  • Task creation and maintenance
  • Editorial quality control
  • Asset acquisition and management
  • Content scrub support
  • Expectations

  • Ability to self-manage and self-motivate, balancing with a collaborative attitude
  • Excellent, collegial verbal and written communication skills that support customer service to both clients and other team members; following up with loop-closing and documentation
  • Ability to juggle multiple deadlines and responsibilities, triaging and prioritizing multiple competing requests; ability to flex, shift, and refocus
  • Highly skilled in the role; superb attention to detail
  • Analytical and creative problem-solving skills
  • Exceptional organizational and time-management/planning skills; desire for constant process improvement 
  • Open and adaptable to change, constantly learning and improving
  • High tolerance for ambiguity; ability to navigate through ambiguity by raising questions, seeking answers, moving forward with information
  • Entrepreneurial spirit and company evangelist bent?
  • Minimum Qualifications and Skills

  • 5+ years online media copy editor/writer experience
  • A passion for gaming and Xbox. Understanding of support needs for both core gaming users as well as broader users in video content, social networking
  • Excellent writing skills, a creative mind, and conflict resolution skills
  • High attention to detail as immense quality check skills are a must
  • Comfortable and confident working in a fast-paced, rapidly evolving environment supporting an online service with millions of users
  • Capable working in Microsoft Word and with Xbox consoles
  • BA in English, journalism, communication, or related field preferred
  • Microsoft experience a plus?

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